Once the order is shipped it cannot be cancelled. All the jewellery are Hand-crafted and are unique in design. These Silver Jewellery are all one of a kind, just like you and me. No returns or exchange are allowed. We do not accept return/exchange of products unless it is damaged during transit. If there was any damage or defect it has to be informed on the same day of receiving the order with a video of opening the parcel. All shipments are packed after quality check. you can contact customer support for booking a return shipping. 

Customised orders cannot be cancelled, the amount cannot be refunded or exchanged with another product.

Empty Packages or Missing Products

In the rare case that you receive an empty package or your order is missing a product, please notify our Customer Support team within 48 hours of delivery. To process your claim, we may request a 360-degree Unboxing Video that clearly shows the sealed package being opened. This video is essential to assess your claim fairly. Failure to provide adequate visual proof or visible tampering may result in claim rejection.

Unboxing Video Requirement

To ensure transparency in case of any dispute or missing item, we strongly recommend that you record a full video while unboxing your order. Make sure the video shows the intact seal before opening. This helps us resolve any issues swiftly and fairly.

Return Process

To initiate a return, you can raise a request through our website or contact our Customer Support team. Once your request is approved, a reverse pickup will be arranged. Please ensure you are available to hand over the product and attend any verification calls from our logistics partner. Missed calls or unavailability may lead to cancellation of the pickup and require rebooking, which could delay the return timeline.

If you return multiple products but some are missing during pickup, we reserve the right to deduct up to the full MRP of the missing item(s) from your refund. This includes promotional or free items, which must also be returned if the associated main product is returned.

Non-Returnable Items

Returns and exchanges are not applicable for:

• International orders
• Discounted items or products purchased during sales
• Items bought using discount coupons or promotional codes

Shipping Charges

If the return is initiated by the customer for reasons other than product damage or defect, the shipping charges will be deducted from the total refundable amount.

Refund Duration

Once the returned product is received at our warehouse and successfully inspected (ensuring it is unused and in original condition), we will process your refund to the original payment method within 2–3 business days.